From before the start of your trip until after it’s finished, safety is built into every step of the Uber experience. We took a look under the hood to see how:
Drivers pass federal, multi-state, and county background checks before driving.
Uber prohibits drug or alcohol offenses, severe traffic violations, and sexual offenses.
From pick up to drop off, your ride is covered by a $1M commercial insurance policy.
The app pinpoints your location so you can request a ride from anywhere and wait safely.
NOBODY’S A STRANGER
Your driver’s name, photo, and vehicle information appear in the app.
DISGUISED PHONE NUMBERS
Communication between riders and drivers is anonymized to protect private phone numbers.
ALWAYS ON THE MAP
The GPS-enabled map provides your driver’s location and trip details in real-time.
SHARE MY ETA
Share your ETA with friends and family to keep track of your ride and safe arrival.
Your credit card is on file so you never need to carry cash or stop at an ATM.
You rate your experience after every trip and drivers do the same.
After each ride, you receive a detailed email receipt with trip route, driver name, and total fare.
Lose something? Have questions? Contact Uber’s 24/7customer support.